FAQ's

Do you provide International delivery?

Yes, but postal charges are specific to the size, weight and country which the item(s) are being delivered to, therefore please contact us for further information and confirmed prices.

What is your returns policy?

Items that are personalised or made to order can not be returned and are excluded from our returns policy.

Unfortunately we are unable to accept returns on the following unwanted items:

Products that have been personalised, made to order or customised to your requirements

If you have made a spelling mistake on your order and it has been sent for production. Non faulty items that are returned to us, in an unsaleable condition.

We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.

When will I get my refund?

We will not confirm that we have received your returned parcel. Upon receipt of your items it will take up to 14 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.

CANCELLATIONS

If you would like to cancel your order, please contact us within 4 hours. Unfortunately, if we have already begun processing your order, we are unable to cancel it, and you will be liable for the cost of returning the unwanted items. Items that are personalised or made to order cannot be cancelled once production has begun, and are excluded from our returns policy.

How do I track my order?

Once orders have been dispatched customers will receive a confirmation email. If orders have not been received within 5 working days, then please contact us directly so we may resolve this issue as quickly as possible.

How can I contact your couriers?

This facility is not available

What are your delivery options?

Our products will be dispatched 2nd class in most cases unless otherwise requested. First Class, Next Day and Recorded delivery will be charged accoringly on a case by case basis. All postal charges are based upon single items or multiple items under the weight of 2kg. Multiple items above this threshold will be charged accordingly

What do I do if my goods are faulty?

If the product you have ordered is faulty, you have 30 days to return it back to us. Please contact us within 5 working days to notify us and we will provide you with the return address.

If you have a faulty personalised product, please send us an image of the damage including your order number to [email protected] and we will then advise you on how to proceed.

For International faulty orders, please contact us for our return address and keep your postage receipt. As soon as we process the return we'll also refund your postage up to a value of £3 per KG.

If personalised orders are returned and found not to be faulty, then we will give you the option to pay for return postage to yourself or we will dispose of the item. No refund will be given for non-faulty items.

Errors & Page Content

All possible attempts are made to ensure that the information provided on this website are as accurate as possible, however human error and typographical mistakes are sometimes unavoidable. I reserve the right to cancel any offers, sales or cancel any orders effected by an error, without notice and in such cases if payment has already been made this will be issued with a full refund at the earliest possible time.

Artwork

All art work that we draw remain the intellectual property of celebrate your way and may be used by us.

What will my sign look like?

If you would like to see a proof of your sign before it is engraved then please add this into your personalisation details or contact us via our website to request this. Please make sure that your email address and contact telephone number is correct in order for us to contact you. Any requested proofs with incorrect details so we are unable to contact you will either be cancelled or sent out as near to the image photos as possible. Depending on the size of plaque you have ordered and the requested amount of text, the images and text size may appear larger or smaller than the example images shown. We reserve the right to use our artistic judgement if no communication through Celebrate your way website has been received regarding the design of your sign.

Pyrite and Beveled edges in Slate signs:

As slate is a natural product the colour and shape may vary slightly between pieces. Each piece of slate may also have ridges and indents and contain Pyrite or 'Fools Gold' as it is commonly known. Pyrite may give the slate a gold appearance in places. These natural occurrences are not a defect in the product and may affect how the slate engraves. All slate signs are laser engraved and the colour that the engraving process reveals may differ on each piece of slate.

ALL OF OUR SLATE SIGNS ARE HAND CUT TO SIZE BY US SO WILL HAVE A BEVELED EDGE.

Covid - 19 Postal Disruptions

Due to current postal delays worldwide due to Covid - 19 your parcel may be delayed. Royal Mail current guidelines are 10 working days for 1st class postage with Saturday deliveries being currently suspended. All overseas parcels are taking considerably longer than the advertised Royal Mail 7-14 working days and many courier services have been suspended. On average European and USA parcels are taking around 40 days until receipt.

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, customers and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, customers and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website visitors, customers and service users, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via [URL].

1.5 In this policy, "we", "us" and "our" refer to Celebrate Your Way.[ For more information about us, see Section 13.]

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(d) the legal bases of the processing.

3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, gender, date of birth, relationship status. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website, etsy store and facebook page and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

3.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, email address, gender, date of birth, relationship status. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website, etsy store and facebook page and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website, etsy store, facebook page and services. The legal basis for this processing is consent or our legitimate interests, namely [he proper administration of our website,etsy store and facebook page and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your legitimate interests namely the requests for goods service information and communication and our legitimate interests namely the proper administration of our website, etsy store and facebook page, in regards to marketing and selling relevant goods.

3.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed[for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent or our legitimate interests, namely the proper management of our customer relationships and administration of our business.

3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, etsy store, facebook and paypal ("transaction data"). The transaction data may include [your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.11 We may process [information contained in or relating to any communication that you send to us] ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our companies insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose name, address, telephone number, email to our suppliers or subcontractors such as royal mail, myhermes or delivery company insofar as reasonably necessary for forfilling the contract.

4.4 Financial transactions relating to our website, etsy store, paypal and services are handled by our payment services providers, etsy and paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/gb/webapps/mpp/ua/privacy-full

https://www.etsy.com/uk/legal/privacy

4.5 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2 We have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country.

5.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of this country.

5.4 Hotmail, facebook, paypal, weebly and etsy are situated within the US. The European Commission has me an "adequacy decision" with respect to the data protection laws of each of the US. Transfers to this country will be protected by appropriate safeguards, namely EU to Us privacy shield and the Swiss to US privacy shield framework you can find a copy of the companies privacy policy and practices at

https://privacy.microsoft.com/en-us/PrivacyStatement

https://www.etsy.com/uk/legal/privacy

https://www.create.net/about/privacy-policy

https://www.paypal.com/gb/webapps/mpp/ua/privacy-full

https://www.facebook.com/about/privacy

https://www.weebly.com/uk/privacy

https://www.worldpay.com/uk/privacy-policy

5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.

6. Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

personal data will be retained for a minimum period of 1 year, and for a maximum period of 7 years following consent/contractual start date.

6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

the period of retention of personal data category will be determined based on business requirements.

6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) status - we use cookies to help us to determine if you are logged into our website;

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) advertising - we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use create to provide our website. You can view the privacy policy of this service provider at https://www.create.net/about/privacy-policy

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

13. Our details

13.1 This website is owned and operated by James Baldry.

13. Our principal place of business is at 87A Lutterworth Road, Nuneaton, Warwickshire. CV11 6QA.

13.4 You can contact us:

(a) by post, to the postal address given above;

(b) by email at [email protected];

14. Data protection officer

14.1 Our data protection officer's contact details are: James Baldry at the above address.